Voting Help

Here you will find answers to the most frequently asked questions.

I cannot verify my email address. What can I do?


When you register we send you an email to verify that the email address used is valid. The verification email includes a link which you should click to complete the verification process.

If you have not received the email, you should:

  1. Check your spam folder for the email.
  2. Request another verifcation email by going to
  3. If you have still not received the email, send an email from the email address you used when registering to [email protected] and include "Verify my email addreess" in the subject line.

We send 3 reminder emails out to verify your email address.

I have forgotten my password, how can I re-set it?


Please visit the Forgot Password page to retrieve your password.

I am a travel trade professional, how does this affect my voting?


We highly value the knowledge and values of travel trade professionals. Members are asked to provide their company name and industry body (if applicable) on registration and place a minimum of 10 votes to qualify for a ‘voting status’ upgrade which will double the value of any single vote cast.

I am a travel trade professional, how can I upgrade my 'voting status'?


Please visit the My Account page, complete the Travel Industry Voters section and place a minimum of 10 votes.

Can I leave an award out?


Yes, please simply skip any award for which you do not wish to cast a vote by clicking on the 'Skip this award' option at the end of each category nominee list.

Can I change my vote after it has been cast?


Yes, votes may be changed at any time up until the voting period closing date. Please simply re-visit the relevant award and select an alternative nominee.

What if I still need help?


If you are still having technical difficulty, please email: [email protected].

If you have questions relating to the voting process, please email: [email protected].

We will endeavour to get back to you in a timely manner.


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