Voting Help

Here you will find answers to the most frequently asked questions.


I cannot verify my email address. What can I do?

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When you register we send you an email to verify that the email address used is valid. The verification email includes a link which you should click to complete the verification process.

If you have not received the email, you should:

  1. Check your spam folder for the email.
  2. Request another verifcation email by going to www.worldtravelawards.com/verify
  3. If you have still not received the email, send an email from the email address you used when registering to websupport@worldtravelawards.com and include "Verify my email addreess" in the subject line.

We send 3 reminder emails out to verify your email address.


I have forgotten my password, how can I re-set it?

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Please visit the Forgot Password page to retrieve your password.


I am a travel trade professional, how does this affect my voting?

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We highly value the knowledge and values of travel trade professionals. Members are asked to provide their company name and industry body (if applicable) on registration. This will qualify them for a ‘voting status’ upgrade which will double the value of any single vote cast.


I am a travel trade professional, how can I upgrade my 'voting status'?

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Please visit the My Account page and complete the Travel Industry Voter section.


Can I leave a category out?

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Yes, please simply skip any category for which you do not wish to cast a vote by clicking on the ‘Skip this category’ option at the end of each category nominee list.’


Can I change my vote after it has been cast?

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Yes, votes may be changed at any time up until the voting period closing date. Please simply re-visit the relevant category and select an alternative nominee.


What if I still need help?

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If you are still having technical difficulty, please email: websupport@worldtravelawards.com.

If you have questions relating to the voting process, please email: voting@worldtravelawards.com.

We will endeavour to get back to you in a timely manner.

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