Here you will find answers to the most frequently asked questions.
I have forgotten my password, how can I re-set it?Top
Please visit the Forgot Password page to retrieve your password.
I am a travel trade professional, how does this affect my voting?Top
We highly value the knowledge and values of travel trade professionals. Members are asked to provide their company name and industry body (if applicable) on registration. This will qualify them for a ‘voting status’ upgrade which will double the value of any single vote cast.
I am a travel trade professional, how can I upgrade my 'voting status'?Top
Please visit the My Account page and complete the Travel Industry Voter section.
Can I leave a category out?Top
Yes, please simply skip any category for which you do not wish to cast a vote by clicking on the ‘Skip this category’ option at the end of each category nominee list.’
Can I change my vote after it has been cast?Top
Yes, votes may be changed at any time up until the voting period closing date. Please simply re-visit the relevant category and select an alternative nominee.
What if I still need help?Top
If you are still having technical difficulty, please email: firstname.lastname@example.org.
If you have questions relating to the voting process, please email: email@example.com.
We will endeavour to get back to you in a timely manner.