Jakarta Post: AirAsia named Leading Low-Cost Carrier at World Travel Awards

Established in 1993, the World Travel Awards is said to be one of the most prestigious and comprehensive awards program in the tourist industry.

This year, AirAsia received the most votes from travelers and industry executives in the category, putting it ahead of similar airlines, such as Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas and fastjet.

In addition to winning the World’s Best Low-Cost Carrier category, AirAsia also won the World’s Leading Low-Cost Airline Cabin Crew for two consecutive years, beating Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, fastjet, Kulula dan Mango.

AirAsia deputy group CEO Bo Lingam thanked those who voted for the airline.

“Over the past year, we have worked hard to improve customer experience to make travel more convenient and fun, while also personalizing the end-to-end journey, and it’s incredibly rewarding to see our work pay off like this,” said Lingam.

“In addition to a slew of digital initiatives, such as our Fast Airport Clearance Experience System [FACES] facial recognition boarding system and Freedom Flyer Programme, we’ve built up our Customer Happiness team to ensure we continue to improve on our ability to serve and amaze our guests, who demand frictionless, responsive customer support at a touch of the button on the go, and we are working hard to deliver that,” added Lingam. (jes/kes)