Business Standard

16 November 2011 - Business Standard

Avis in Asia has again been awarded as “Asia’s Leading Car Hire” company at the regional World Travel Awards ceremony this year.

The World Travel Awards is a prestigious organization of travel professionals around the world that recognizes excellent customer service in the international travel and tourism industry.

Avis at the awards was named Europe's Leading Business Car Rental Company, Asia’s Leading Car Hire Company, Africa’s Leading Business Car Rental Company, Indian Ocean’s Leading Car Rental Company and Egypt’s Leading Car Rental Company. The awarding ceremony was recently held at the Dusit Thani Hotel in Bangkok, Thailand.

This is the sixth consecutive year that Avis Asia has brought home the “Asia’s Leading Car Hire” accolade from the esteemed institution. Avis has been honored as the top car rental company in Asia since 2006 for its excellent delivery of customer service and reliability amidst tight and growing competition in the industry.

Speaking about the awards Mr Sunil Gupta, CEO, Avis India, said, “Providing a high quality service on an odd occasion may be possible for some other operators but the real differentiator for Avis is that it does this consistently, time after time, across all 17 cities and from all 39 locations that we operate in. An Avis customer is getting into an Avis car somewhere in India once every 45 seconds. Providing a consistently high service on each of these occasions demands an investment in people and technology, which we have been doing consistently. Receiving these awards for the sixth year in a row proves that our constant endeavor to understand customer needs and invest in processes to meet these needs has proved successful. This is really a proud moment for us”.

The World Travel Awards highly regards excellent customer experience as the main differentiator to lever commercial advantage. Since founded 18 years ago, the World Travel Awards has always aimed to acknowledge, reward and celebrate achievements in all sectors of the global travel industry. As a benchmark for industry excellence, the World Travel Awards prides itself on identifying companies that consistently excel beyond expectation to offer a world-class service, making it the most coveted and sought after awards in the industry.

Avis’ success at the World Travel Awards and all these prestigious award shows only proves how Avis can make a difference in the service industry. Through its steadfast commitment to world class service and customer satisfaction, as well as its relentless goal to provide flexible mobility solutions to travellers around the world, Avis remains unparalleled in this realm despite tough competition.


Its impressive accomplishment in the service industry is all the more exemplified with its recognition as the Leading Car Rental Company in Customer Loyalty in the Brand Keys Customer Loyalty Engagement Index in India.

Avis in India is a one-stop shop for all car rental needs with Safety, Quality, Timely Service delivery & customer delight as some of its important benchmarks. Avis in India offers chauffeur and self-drive services across a wide range of cars including Economy Segment Cars, Mid Segment (Suzuki Swift Dzire, Ford Fiesta & Honda City), Premium Segment (Toyota Corolla, Toyota Camry, Mercedes E & S class) and MUV/SUV (Toyota Innova, Ford Endeavour & Mitsubishi Pajero.

Source: Business Standard

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