Serenata

serenata.com

Serenata

Serenata CRM Suite – Innovating the digital communication throughout the guest journey

Serenata CRM is a worldwide leading provider of guest communication and CRM solutions for the hotel industry. Founded in 1996, Serenata CRM has many years of experience in the hospitality business and is a subsidiary of NextGuest Technologies, which also includes HeBS Digital as a specialist in digital marketing. Through the cooperation of both companies, Serenata CRM offers comprehensive CRM and e-marketing solutions for the hotel industry. A special focus is placed on attracting new guests by integrating all digital channels. With the integration of guest information from Property Management Systems (PMS), Central reservation Systems (CRS), websites and other systems, Serenata CRM Suite offers a 360°ree; guest profile view. With Serenata CRM Suite, guests are contacted by a targeted, dynamic and relevant communication before, during and after their stay with the aim of long-term guest loyalty.

Serenata CRM has a strong client list, who trusts in the Serenata Services:
Althoff Hotel Collection, Arp-Hansen Hotel Group, Constance Hotels & Resorts, Danubius Hotels Group, Dorint Hotels & Resorts, Dusit Hotels & Resorts, Four Seasons Hotels & Resorts, Kempinski Hotels & Resorts, Leading Hotels of the World, Lindner Hotels & Resorts, Mövenpick Hotels & Resorts, Oberoi Hotels & Resorts, Oetker Collection, One & Only Resorts, Ovolo Hotels, Shangri-La Hotels & Resorts, Six Senses Hotels Resorts Spas, Steigenberger Hotels & Resorts, Sun Resorts, Trump Hotels, Viceroy Hotels & Resorts, Warwick Hotels & Resorts

www.serenata.com
www.nextguesttech.com

Awards

Asia's Leading Hotel CRM Technology Provider 2018
World's Leading Hotel CRM Technology Provider 2017
World's Leading Hotel CRM Technology Provider 2016
World's Leading Hotel CRM Technology Provider 2015

Also nominated for:

World's Leading Hotel CRM Technology Provider 2018
Europe's Leading Hotel CRM Technology Provider 2018
North America's Leading Hotel CRM Technology Provider 2018

Gallery

Serenata – Michael Bongiovanni, VP Sales, APAC

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