Serenata Smart CRM Suite – Innovating the digital communication throughout the guest journey

Engage guests from the moment the booking is made, enhance their experience while on property, and inspire them to book another stay. With the Serenata Smart CRM Suite your guest data, one of your hotel’s most precious assets, is put to good use to engage guests before, during and after their stay, to fuel loyalty throughout the customer lifetime journey, and to acquire new “best” guests.

Founded in 1996, we have a strong client list who trusts in our services: Althoff Hotel Collection, Arp-Hansen Hotel Group, Constance Hotels & Resorts, Danubius Hotels Group, Dorint Hotels & Resorts, Dusit Hotels & Resorts, Four Seasons Hotels & Resorts, Leading Hotels of the World, Lindner Hotels & Resorts, Kempinski Hotels & Resorts, Mövenpick Hotels & Resorts, Oberoi Hotels & Resorts, Oetker Collection, One & Only Resorts, ONYX Hospitality Group, Shangri-La Hotels & Resorts, Six Senses Hotels Resorts Spas, Steigenberger Hotels & Resorts, Sun Resorts, Taj Hotels & Resorts, Trump Hotels, Warwick Hotels & Resorts

HEBS Digital and Serenata CRM, one of the most comprehensive Hotel CRM Suite today, are the creators of the hospitality industry’s first Fully-Integrated 360-Degree Guest Engagement & Acquisition Platform.


World's Leading Hotel CRM Technology Provider 2017
World's Leading Hotel CRM Technology Provider 2016
World's Leading Hotel CRM Technology Provider 2015

Also nominated for:

Asia's Leading Hotel CRM Technology Provider 2018
Europe's Leading Hotel CRM Technology Provider 2018



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