eTravelBlackboard.com

30 September 2009 - eTravelBlackboard.com

Mexicana Airlines, Mexico's top international carrier, announced that it has been voted the Leading Airline in Mexico and Central America.

The World Travel Awards were founded in 1993 and have been held annually ever since. Winning one is considered a symbol of prestige, since the aim of these coveted awards is to identify companies that excel beyond expectation.

More voters participated in this year's survey than any other in the 16 years the World Travel Awards have been around. "This vote acknowledges the tireless work of the airline's management team and all its employees during the past year," said Manon Han, WTA Executive Vice President.

Likewise, Adolfo Crespo, Grupo Mexicana Senior Vice President Customer Service and Corporate Communications, said that "receiving this award is equivalent to receiving an Oscar in the movie industry. It motivates us to keep working hard on a daily basis to consolidate our reputation as the leading airline, not just in Mexico, but on a regional and international level," he said, adding that "this is a huge achievement that acknowledges the hard work and effort we have put into providing better services for our customers."

This the 11th occasion on which Mexicana has won this award, but one of the main reasons travel agents may have voted for the carrier this time around is the reengineering of its image, a process that was completed in 2008 with a view to offering passengers a more relaxing, seamless travel experience.

By the same token, the strategic consolidation plan the company began implementing three years ago is now bearing fruit, as can be seen in the introduction of new technology, the upgrading of operating infrastructure and improved customer service, not to mention the expansion of its network and incursion into new markets, such as Europe.

Today Mexicana is earning itself a reputation as an innovative, efficient and socially responsible company committed to offering its passengers an unparalleled travel experience and world-class services.

Source: eTravelBlackboard.com

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